Privacy Policy for Orion Petals
Orion Petals is committed to protecting your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you access or use our online platform and services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect various types of information for different purposes to provide and improve our services to you, including exquisite floral arrangements, bespoke event décor, dried flower artistry, luxury gift hampers, plant curation and styling, same-day delivery, floral workshops, and corporate floral services.
- Personal Data: While using our services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
- Names (your name and recipient's name for deliveries)
- Delivery Address (for floral arrangements, gifts, etc.)
- Email Address
- Phone Number
- Payment Information (e.g., credit card details, securely processed by third-party payment processors)
- Preferences and interests related to our floral products and services
- Usage Data: We may also collect information about how our online platform is accessed and used. This Usage Data may include information such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Tracking & Cookies Data: We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Orion Petals uses the collected data for various purposes:
- To provide and maintain our services, including processing orders for floral arrangements, event décor, and other products.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so (e.g., floral workshops).
- To provide customer support and respond to your inquiries.
- To process transactions, manage payments, and facilitate deliveries (e.g., same-day delivery).
- To gather analysis or valuable information so that we can improve our service offerings.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To send you marketing and promotional communications about products, services, and special offers that may be of interest to you, based on your preferences.
- For corporate floral services, to understand your business needs and tailor our offerings.
3. Disclosure of Your Information
We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation.
- Protect and defend the rights or property of Orion Petals.
- Prevent or investigate possible wrongdoing in connection with our services.
- Protect the personal safety of users of our services or the public.
- Protect against legal liability.
We may share your information with trusted third parties who assist us in operating our online platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. These include:
- Payment processing providers to securely handle your transactions.
- Delivery partners for same-day delivery and other shipping needs.
- Marketing and analytics service providers to help us improve our services and outreach.
4. Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
5. Data Retention
Orion Petals will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Orion Petals will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our services, or we are legally obligated to retain this data for longer periods.
6. Your Data Protection Rights
Depending on your location, you may have the following data protection rights:
- The right to access the personal data we hold about you.
- The right to rectification if your personal data is inaccurate or incomplete.
- The right to erasure of your personal data under certain conditions.
- The right to restrict processing of your personal data under certain conditions.
- The right to data portability to receive your personal data in a structured, commonly used, and machine-readable format.
- The right to object to processing of your personal data under certain conditions.
- The right to withdraw consent at any time where Orion Petals relied on your consent to process your personal information.
If you wish to exercise any of these rights, please contact us using the details provided below.
7. Third-Party Websites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Orion Petals
- 78 Amoy Street, Unit 01-02, Singapore, Singapore, 069897