Terms and Conditions for Orion Petals
Welcome to Orion Petals. These Terms and Conditions govern your use of our online platform and the services we offer, including exquisite floral arrangements, bespoke event décor, dried flower artistry, luxury gift hampers, plant curation and styling, same-day delivery, floral workshops, and corporate floral services. By accessing or using our services, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.
1. Acceptance of Terms
By accessing and using our site and services, you signify your unreserved acceptance of these Terms and Conditions. If you do not agree to these terms, you must not use our services.
2. Services Provided
Orion Petals specializes in crafting various floral and plant-related products and experiences. Our offerings include, but are not limited to:
- Exquisite floral arrangements for various occasions.
- Bespoke event décor services incorporating fresh and dried flowers.
- Artisanal dried flower creations and sustainable arrangements.
- Curated luxury gift hampers featuring floral and complementary items.
- Plant curation, styling, and maintenance advice.
- Same-day delivery services for selected products and locations.
- Engaging floral workshops for individuals and groups.
- Comprehensive corporate floral services, including office styling and event arrangements.
3. Orders and Payments
All orders placed through our online platform are subject to availability and our acceptance. Prices for our products and services are listed on our site and are subject to change without prior notice. Payment must be made in full at the time of order placement. We accept various payment methods as indicated on our checkout page.
Due to the seasonal nature of flowers and plants, substitutions may be necessary to ensure the highest quality and timely delivery. We reserve the right to substitute flowers, colors, or vases of equal or greater value and similar style.
4. Delivery Services
Our same-day delivery service is subject to specific cutoff times and available delivery zones, which are detailed on our delivery information page. While we endeavor to meet all requested delivery times, unforeseen circumstances may cause delays. We are not liable for delays caused by factors beyond our reasonable control.
It is the customer's responsibility to provide accurate delivery information. Orion Petals is not responsible for lost or undelivered items due to incorrect or incomplete address details provided by the customer.
5. Cancellations and Refunds
Cancellation policies vary depending on the product or service. For standard floral arrangements and gift hampers, cancellations must be made at least 24 hours prior to the scheduled delivery or collection time for a full refund.
For bespoke event décor, floral workshops, and corporate floral services, specific cancellation terms will be outlined in the individual service agreement. Refunds, if applicable, will be processed according to our stated policy and may take several business days to reflect in your account.
Orion Petals strives for complete customer satisfaction. If you are not satisfied with your order, please contact us within 24 hours of receipt with details and photographic evidence, and we will assess your request for a replacement or refund on a case-by-case basis.
6. Intellectual Property
All content on our site, including text, graphics, logos, images, and the compilation thereof, is the property of Orion Petals or its content suppliers and protected by international copyright laws. Any unauthorized use of our intellectual property is strictly prohibited.
7. User Conduct
You agree to use our site and services only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our platform. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.
8. Limitation of Liability
Orion Petals shall not be liable for any direct, indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses resulting from the use or the inability to use our services.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
10. Changes to Terms
Orion Petals reserves the right to modify these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our services after such changes constitutes your acceptance of the new Terms and Conditions.
11. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Orion Petals
78 Amoy Street, Unit 01-02
Singapore, Singapore, 069897
Singapore